GENERAL

1. KMT Products Ltd is a registered brand name and manufacture and supply high quality products. All other brand names used in the website are for illustrative/guideline purposes only. Our products are a high quality replacement for the OEM products and not in any way associated with the branded products or its companies.
2. We ensure all our products are high quality replacements; however, it is the customers liability to ensure they are ordering the right part for their purposes.
3. Customers must choose their carburettor parts carefully as they are non-returnable if removed from packaging due to safety reasons.
4. Customers are responsible for making any necessary adjustments to their existing machine parts to accommodate, and for our products to work to their full efficiency.
5. Customers must seek professional advice from a qualified shop or dealer, if they are unsure how to fit our products.
6. All parts must be fitted by a professional and checked for safety.
7. KMT Products Ltd are not qualified to provide professional advice, and will not do so.

ORDERING

1. End users must register online to purchase any items from the website, and all payments must be received before the goods are despatched.
2. Trade only customers, applying for Shop or Dealer accounts should email us to be provided with an application form, on completion of which, they will undergo necessary checks of approval through Credit Safe to ensure their authenticity.
3. There are special logins for Dealers and Shops which will be provided after their accounts are created, with their pre-agreed terms and credit level. Payment is required in advance of despatch of the first order only.
4. Once a Shop or Dealer account is provided, it is with the strict understanding that the customer will not undersell KMT’s Standard user pricing structure. These prices are displayed on our website when not logged in to your Shop or Dealer account.
5. Shops and Dealers must not offer/display our products on their website or within literature under any other company name besides KMT Products.
6. We expect a minimum order value equivalent to £25 from shops or £150 from dealers. Qualifying annual spend for these accounts is £100 for Shops or £500 for Dealers.
7. We reserve the right to downgrade or close accounts when the above stipulations are not adhered to.
8. Payment terms are strictly 30 days nett unless prior agreement has been made in writing.

DELIVERY DETAILS

We endeavour to ship all orders, if in stock, placed between 9am to 4pm on a working week within 24hrs. The invoice will be shipped along with the products. Delivery timings will vary depending on the type of postage, busy periods, or reasons out of our control.

RETURNS AND REFUNDS POLICY

1. We accept returns of our supplied parts only when they are in their original packaging and unopened. Packaging unopened but sufficiently soiled or damaged will receive only a partial refund if the contents are unaffected.
2. We will not accept any returns if we believe the seal has been tampered with.
3. If for any reason you need to return our product, please contact us first in writing via email at: info@kmtproducts.co.uk
4. You must include a valid reason for your returns. You will be contacted as soon as possible (usually within 24 hours) to let you know whether your return request has been accepted. Postage is not refunded in specific cases, such as where the customer ordered the wrong part, etc.

DISCLAIMER

1. All our products are OEM replacement parts and NOT OEM.
2. All brand names used in our website or organisation are for illustrative purposes only and in no way is associated to KMT Products Ltd. This includes Dellorto, Keihin and Mikuni brand names used to illustrate our products.
3. All dimensions shown within drawings or illustrations are nominal

PRIVACY

KMT Products Ltd respects the privacy of everyone who visits our website or uses our services in any form. The paragraphs below state our policy in regard to your privacy in terms of what we will or will not do with any personal information you choose to disclose to us:

COLLECTION OF PERSONAL INFORMATION

We will not collect any personal information except that which is necessary in providing our services (e.g. to add you to our newsletter mailing list or to respond to an enquiry) and we will not collect such information without your knowledge.

We will not use personal information for any purpose for which it was not originally collected unless we first gain the consent of the person who provided the information.

Should you wish to do so, in accordance with the Data Protection Act (DPA), you have the right to request a copy of any personal information that we hold about you and to correct any inaccuracies. As per the terms of the DPA we reserve the right to make a small charge for his service.

SECURITY

We undertake to safeguard any information we hold about our clients and visitors to our website. We will not disclose such information to any third party, other than official bodies who have legitimate legal justification and authority for demanding to see it.

We will not sell or otherwise communicate any information we hold about our clients or visitors to our website to any third party for advertising or other purposes.

DELETION OF INFORMATION

At the authenticated request of anyone about whom we hold personal information, we will desist from using it for any purpose for which it has been collected and, if so requested, erase the information from our records.

COOKIES

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

• recognising that you may already have given a username and password so you don’t need to enter it for every web page requested
• enabling a service to recognise your device so you don’t have to give the same information several times during one task

You can manage these small files yourself and learn more about them through “Internet browser cookies – what they are and how to manage them.“

We use Google Analytics tracking cookies to collect anonymous traffic data about your use of this website.

This information is stored by Google and subject to their privacy policy, which can be viewed here: http://www.google.com/privacy.html.

Google Analytics collects information such as pages you visit on this site, the browser and operating system you use and time spent viewing pages.

The purpose of this information is to help us improve the site for future visitors.

The following cookies are set by Google Analytics:

__utma Cookie
A persistent cookie – remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google __utma cookie include: first visit (unique visit), last visit (returning visit). This also includes Days and Visits to purchase calculations which afford ecommerce websites with data intelligence around purchasing sales funnels.

__utmb Cookie & __utmc Cookies
These cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.
Because __utmb counts entrance visits, it is a session cookie, and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie __utmc expires. Given__utmc cannot tell if a browser or website session ends. Therefore, if no new page view is recorded in 30 minutes the cookie is expired.
This is a standard ‘grace period’ in web analytics. Ominture and WebTrends among many others follow the same procedure.

__utmz Cookie
Cookie __utmz monitors the HTTP Referrer and notes where a visitor arrived from, with the referrer siloed into type (Search engine (organic or cpc), direct, social and unaccounted). From the HTTP Referrer the __utmz Cookie also registers, what keyword generated the visit plus geolocation data.
This cookie lasts six months. In tracking terms this Cookie is perhaps the most important as it will tell you about your traffic and help with conversion information such as what source / medium / keyword to attribute for a Goal Conversion.

__utmv Cookie
Google __utmv Cookie lasts &forever&. It is a persistant cookie. It is used for segmentation, data experimentation and the __utmv works hand in hand with the __utmz cookie to improve cookie targeting capabilities.